l9999's Privacy Policy
Your personal information is completely safe with us — l9999 protects your privacy using SSL encryption and a strict data protection policy.
Summary of Contents
What this policy covers
- Details of collected information
- How information is collected
- Purpose of using information
- Information storage and security
- Sharing information with third parties
- Cookies and tracking technology
- Your rights and controls
- Protection of payment information
- Information about minors
- Policy changes and contact
Details of Collected Information
We collect various types of information during registration and use of the l9999 platform. This information is essential for operating our services and improving your experience.
1.1 Identity Information
- Full name and date of birth (for age verification)
- Active email address and mobile number
- Residential address
- National ID card or passport number (for KYC verification)
1.2 Financial Information
- bKash, Nagad, Rocket account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
1.3 Usage Information
- Gaming history and betting activity
- Time spent on the platform and session logs
- Preferred game categories and providers
- Device type, operating system, and browser information
- IP address and geographic location
How Information Is Collected
We collect your information from various sources. Ensuring your consent and the confidentiality of your information at every step is our priority.
2.1 Direct Submission
Information you provide directly when filling out registration forms, updating your account, making payment transactions, or contacting customer support is collected directly.
2.2 Automatic Collection
When you use the l9999 platform, certain information is automatically collected through cookies, web beacons, and log files. This includes your IP address, browser type, and page visit history.
2.3 Through Third Parties
A limited amount of information may be collected from trusted third-party organisations for the purpose of identity verification and fraud prevention. This process is completely secure and controlled.
Purpose of Using Information
l9999 uses your information for specific and clearly defined purposes. We never use your information beyond the approved purposes.
3.1 Service Operation and Improvement
- Creating and managing your account
- Providing gaming and betting services without interruption
- Processing payments and verifying transactions
- Resolving technical issues on the platform
3.2 Security and Fraud Prevention
- Preventing unauthorised access and account hacking
- Detecting financial fraud and suspicious activity
- Verifying identity in compliance with KYC policy
- Monitoring user behaviour to ensure responsible gaming
3.3 Customer Service and Communication
- Quickly resolving your enquiries and complaints
- Sending important account-related notifications
- Informing you about new services and offers (subject to your consent)
3.4 Compliance with Legal Obligations
l9999 may be required to provide necessary information to authorities under applicable laws and regulations. In such situations, only the requested information is provided.
Information Storage and Security
The security of your information is l9999's highest priority. We use industry-standard technology to keep your information safe.
4.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption: all data transmissions are encrypted
- AES-256 encryption: strong encryption for stored data
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
- Two-Factor Authentication option
4.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations. Transaction records are retained for up to five years after account closure.
4.3 Employee Access to Information
Only authorised l9999 employees can access your information, and they have access only to the information necessary for carrying out their responsibilities. All employees work under strict confidentiality agreements.
Sharing Information with Third Parties
l9999 does not sell your personal information or share it with third parties without permission. However, limited information may be shared in certain specific circumstances.
5.1 Service Provider Partners
We work with trusted service providers for payment processing, identity verification, and technical services. These organisations receive only the information necessary for their services and are also required to maintain the same standard of protection as our privacy policy.
5.2 Game and Software Providers
Minimum necessary information may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and others for the purpose of service delivery. This information is used solely for operating games.
5.3 Legal Requirements
We may be legally required to provide information in response to court orders, legal investigations, or valid requests from government authorities. In such cases, only the requested information is provided.
5.4 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance and the new party will also be required to comply with the same privacy standards.
Cookies and Tracking Technology
Cookies and similar technologies are used on the l9999 platform to improve your experience and ensure the proper operation of services.
6.1 Types of Cookies
- Essential cookies: Maintain login sessions and ensure security — these cannot be disabled.
- Functional cookies: Remember your preferences and settings — these can be disabled.
- Analytics cookies: Collect platform usage statistics to help improve services — these can be disabled.
6.2 Cookie Controls
Most cookies can be controlled or disabled through your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly and may affect your login session.
Your Rights and Controls
l9999 believes you should have full control over your own information. To that end, we provide you with the following rights.
7.1 Right to View Information
You can view the information stored in your account at any time. Contact the support team to find out what information we hold.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can request corrections. This can be done directly in account settings or through the support team.
7.3 Request to Delete Information
When you close your account, we arrange to delete all personal information beyond what is required by legal obligations. However, transaction records must be retained for a defined period for legal reasons.
7.4 Opting Out of Marketing Communications
You can stop receiving promotional emails or messages at any time. Go to account settings to change your notification preferences, or let the support team know directly.
Protection of Payment Information
The security of financial transactions is one of l9999's highest priorities. We handle payment information in a manner compliant with PCI-DSS (Payment Card Industry Data Security Standard).
8.1 Payment Channel Security
- bKash: Secure transactions through the authorised bKash API
- Nagad: Use of Nagad's encrypted gateway
- Rocket: Secure channel of Dutch-Bangla Bank
- Bank Transfer: SSL-secured banking channel
8.2 Limited Storage of Payment Information
We never store your full mobile banking PIN or bank account password. Only the information necessary for payment processing is stored in encrypted form.
8.3 Monitoring of Suspicious Transactions
To keep your account secure, l9999 automatically monitors for suspicious transactions. If any unusual activity is detected, we will contact you promptly.
Protection of Minors' Information
l9999 services are available only to individuals aged 21 or older. We do not knowingly collect any information from minors.
9.1 Age Verification Process
Age is verified at the time of registration. During the subsequent KYC process, the user's age is reconfirmed through identity document verification.
9.2 If a Minor's Information Is Found
If it becomes known that a minor's information has entered our system, we will immediately close that account and delete all collected data. If you suspect this has occurred, please notify us at [email protected].
Policy Changes & Contact
l9999 reserves the right to update its privacy policy as needed over time. However, we will notify you appropriately before any significant changes take effect.
10.1 Notice of Changes
If any significant changes are made to the privacy policy, we will inform you via email or a notification on the platform. Continued use of the platform after changes are made will be taken as acceptance of the revised policy.
10.2 Effective Date of Policy
This privacy policy has been last updated and is currently in effect. l9999 displays the date of any changes on this page.
10.3 Contact Methods
For any questions, complaints, or requests related to this privacy policy or the protection of your information, please contact our 24/7 support team:
- Email: [email protected]
- Live Chat: Platform support section (24 hours, 7 days)
- Language: Support is available in both Bengali and English
This privacy policy applies to the use of the l9999 platform. To learn more, please also visit our Terms & Conditions and Responsible Gaming pages.